BALMUDA the Toaster FAQs

Q: What is the difference between the modes of BALMUDA The Toaster?

A: Sandwich Bread Mode: Gives sliced bread a deliciously crisp surface with a light, moist interior.
Pizza Mode: Grills food using a higher-temperature upper heating element. Recommended to give a crusty, golden brown surface to foods like pizza, or toast with toppings.
Artisan Bread Mode: Toasts thicker slices of bread crispier, with a fragrant golden brown, sealing in the moisture just like air frying in a frying pan.
Pastry Mode: Warms pastries and breads thoroughly, without browning.
Oven mode: (350/400/450F degrees): This mode is used without adding water. Ideal for frozen foods, cheese-topped gratins and other oven-cooked dishes.


Q: What is the unit dimension of BALMUDA The Toaster?

A: W 14.1 in. × D 12.6 in. × H 8.2 in.


Q: How can I contact BALMUDA for after service?

A: For more information please contact BALMUDA Support Center or our website:
BALMUDA Support Center: 833-333-1033
https:/us.balmuda.com


Q: Where can I see actual units before purchase?

A: For more information please contact BALMUDA Support Center or our website:
BALMUDA Support Center: 833-333-1033
https:/us.balmuda.com


Q: Where is my serial number?

A: To find the serial number, please use one of the following options:
On you BALMUDA The Toaster, you can find the serial number on the back of BALMUDA The Toaster.


Q: Who can we contact for product related issues?

A: Please visit our US.BALMUDA.COM, or call our BALMUDA Customer Support Center at 833-333-1033, Monday-Friday between the hours of 9am-6pm, PST.

 

Q: I need technical assistance for my BALMUDA product. Who can I contact?

A: Please visit our US.BALMUDA.COM, or call our BALMUDA Customer Support Center at 833-333-1033, Monday-Friday, between the hours of 9am-6pm, PST.


Q: Is there any guidance to install BALMUDA The Toaster?

A: Do not place any objects including the 5 cc cup on top of, underneath, next to, inside, or in gaps around the appliance.
· Do not install the appliance in a location which may be affected by heat.
· Place the appliance on a flat, stable surface.
· Install the appliance with clearances to the top, left, right, and rear as illustrated above. If the wall is made of heat-sensitive material such as plastic, leave more space around the appliance.
· Do not place the appliance on top of other equipment such as a microwave oven, or place other equipment on top of the appliance.


Q: Do you need to put water in every cooking mode?

A: When cooking in Oven Mode (350/400/450 F degrees), do not add water as the boiler does not operate. If you accidentally add water, let the main unit cool before removing the toasting rack and boiler cover and wiping with a dry cloth.


Q: Is BALMUDA The Toaster able to cook frozen bread?

A: Yes. You can cook frozen bread with extra 1-2 minutes to recipe in guide book or on top of the toaster.


Q: Is there any limitation in size (thickness) of the food?

A: To avoid excessive heating on the top, do not insert food that exceeds 2.2 inches in height.
Frozen bread takes longer to toast. Monitor the bread and adjust cooking time as necessary.


Q: Why does the center of the heater tube not glow red?

A: Due to the structure of the heater tube, the center remains dark. This is not a malfunction.


Q: How to clean BALMUDA The Toaster?

A: Not Dishwasher Safe
Before cleaning, unplug the power cord and allow the main unit to cool sufficiently.
Use thick gloves. Be careful not to hurt your hands or fingers.
Cleaning the toasting rack
Cleaning the boiler parts
Cleaning the crumb catcher
Cleaning the inside and outside of the appliance